RJ Campany Terms and Conditions

Security and Privacy

The following paragraphs set out the Sales Terms and Conditions of trading between R.J. Campany (Wholesale) Pty Ltd (hereinafter referred to as RJ Campany), and the purchaser of goods or services (hereinafter referred to as "the Customer" or 'You'). In purchasing Product from RJ Campany, the Customer agrees to and is bound by the following Terms and Conditions.

A. GENERAL

1. These terms and conditions of sale shall, in all respects, be governed by and construed within the laws of the state of NSW.
2. The customer acknowledges that no warranties or representations expressed or implied have been made by RJ Campany to the customer in reliance upon which the customer has purchased these goods or services other than is expressed herein.
3. Insistence by RJ Campany, upon a strict performance of any of the provisions of these terms and conditions shall not be deemed to be a waiver of its rights and remedies on any subsequent default by the customer in the performance or the compliance with any of the terms of these conditions.

 

B. TRADING

1. The trading terms of RJ Campany are cash by way of EFT funds transfer or credit card.
2. All costs of delivery are payable by the Customer.
3. Goods are supplied on the condition that they remain the sole property of RJ Campany until paid in full. Title to the goods will pass to the Customer free and clear of all encumbrances upon payment in full.
4. In the event of default by the Customer, RJ Campany shall (without prejudice to other rights) be entitled to repossess and/or resell the goods.

 

C. SHIPPING POLICY

1. Goods are shipped with various transport companies which we will choose at our discretion depending on the size of the shipment and delivery location. Freight costs will be calculated upon receipt of your order  due to the wide range of items we carry and you will be notified of that charge prior to processing your payment.
2. R.J. Campany (Wholesale) Pty Ltd endeavors to fulfill its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and RJ Campany does not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.
3. All orders are packed carefully in order for you to receive them in the same condition they left our premises. 

 

 

D. REFUNDS AND RETURNS POLICY

1. RJ Campany offers a 'within 7-day of shipping of the product' return policy on faulty products. "Change of mind" returns are not accepted. The rights and benefits set out in this Refunds and Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or implied under Extended Warranties (where purchased) or any manufacturer's warranty. Details of our manufacturer's warranty Refunds and Returns Policy are set out below.
2. Nothing in this Refunds and Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by legislation, that cannot be (or have not been) excluded by agreement. This refunds and Returns Policy must be read subject to such warranties and conditions, and all references in this Refunds and Returns Policy to "statute" refer to statutory provisions that cannot be (or have not been) excluded by agreement. RJ Campany HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
3. RJ Campany may, at its sole option, revise any part of this Refund and Refunds and Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted. RJ Campany does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return.Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Refunds and Returns Policy.

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E. RETURN PROCEDURE

1. All goods to be returned will require a Return Authorization Number before they can be returned.
   • To obtain a Return Authorization Number, please contact our Customer Service staff. You will need to supply the following information, most of which will be on Your packing slip or invoice before we can issue a Return Authorization Number:
     • Name and contact details of original purchaser.
     • Our reference number
     • Part number of product to be returned
     • Date on packing slip or invoice
     • Reason for return
     • Your name and contact details.
     
      
   • Each Return Authorization Number is only valid for one (1) product and must match the product authorized for return.
      
   • Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

F. DAMAGED ON ARRIVAL PRODUCT

1. In the event that you receive a product that is not in working order, you should notify our Customer Service staff immediately upon receipt of the product.
   • In the event that a product develops a fault that appears to have been caused during its manufacture or otherwise prior to purchase (excluding, for example, faults due to willful damage, environmental conditions or customer misuse post-purchase), You should notify our Customer Service staff immediately upon noticing the fault so we can process the return  
   • NOTE: This fault must appear and be reported within 10 business days of purchase.
   • You will be issued with a Return Authorization Number in accordance with the above procedures. If possible, you should package and address the product for return in accordance with the above procedures (see "Return Procedures").
   • We will arrange for the product to be collected from you for return to RJ Campany.
   • If it is reasonably determined, by RJ Campany or the manufacturer, that the product is not defective, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
   • For products, which are determined, by RJ Campany or the manufacturer, to be "Dead on Arrival", a replacement unit will be shipped in its replacement.
   • Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

 

G. INCORRECTLY SHIPPED PRODUCT

1. In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product") You should notify our Customer Service staff immediately upon receipt of the product.
   • You will be issued with a Return Authorization Number in accordance with the above procedures. If possible, you should package and address the product for return in accordance with the above procedures (see "Return Procedures").
   • For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you. We will arrange for the product to be collected from you for return to RJ Campany.
   • If it is found by RJ Campany that the product was shipped correctly (for example, where You have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Refunds and Returns Policy. If it is returned to You, You will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
   • Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

SECURITY & PRIVACY

                    We, at RJ Campany,respect your privacy and are committed to protect your personal information at all times. Your personal details are handled and stored sensitively and securely.
                           We guarantee never to disclose , sell, rent or exchange your personal details to any third party for any reason, except where we are required to do so by law.